Question 1

How is HEKAX Phone different from a regular answering service?

Accepted Answer

Night and day difference. Traditional answering services charge per minute, make mistakes, and put callers on hold. HEKAX Phone answers instantly (under 300ms), never sleeps, never calls in sick, and costs a fraction of human agents. Your AI learns your business, qualifies leads in real-time, and books appointments while you sleep. It's like having a genius receptionist who works 24/7/365.

Question 2

What is Desktop Copilot and why is it a game-changer?

Accepted Answer

Desktop Copilot is your secret weapon during live calls. It listens to your conversations and shows real-time suggestions: objection handlers, competitor intel, buying signals, and the perfect thing to say next. Sales teams using Copilot see 32% higher close rates. It's like having a sales coach whispering winning strategies in your ear.

Question 3

How fast does the AI respond?

Accepted Answer

Under 300ms response time—faster than most humans. Our AI uses next-gen voice synthesis that sounds completely natural. Most callers have no idea they're talking to AI. You can customize the voice, personality, and speaking style to match your brand perfectly.

Question 4

Can HEKAX Phone book appointments automatically?

Accepted Answer

Absolutely. Real-time integration with Google Calendar, Outlook, and Calendly. The AI checks your availability, finds the perfect slot, books it, and sends confirmations—all in a single conversation. No back-and-forth emails. Teams see 47% more bookings within the first month.

Question 5

Is my customer data secure with HEKAX Phone?

Accepted Answer

Bank-grade security. End-to-end encryption, SOC 2 Type II compliant. Your data is never used for AI training. Call recordings and transcripts are stored securely with customizable retention policies. We take security as seriously as you do.

Question 6

How long does it take to set up HEKAX Phone?

Accepted Answer

Under 5 minutes. Most businesses are fully set up and running immediately. The AI starts handling calls right away and gets smarter with every conversation. By week one, you're seeing 100% answer rates and zero missed leads.

Question 7

What languages does HEKAX Phone support?

Accepted Answer

30+ languages including Spanish, French, German, Mandarin, Arabic, and more. The AI automatically detects the caller's language and responds accordingly, making it perfect for businesses serving diverse communities.